August 22,2008

John Elkhani
IDN Hardwood and carpet superstore
7947 Canoga Avenue
Canoga Park, CA 91304

Bert Rosario
22455 Dardenne St.
Calabasas, CA 91302

Dear John,

Just ashort letter to let you know that we could not be more pleased with our new oak hardwood floors.Colette and I are happy with the material, the worlmanship and care provided by you and IDN Hardwood Floors.

We belive you when you say that looking out for the customer is your number one priority; as well as your expressed intention to ferret out any existing and potential problems before your customer dose, an approach we appreciate. It prevents us having to do what we don’t like to do: complain, and I know you don’t like to say you’re sorry.
You’d much rather hear our compliments so you can say, “Thank you”.

The crew working for you was equally impressive, dedicated to doing the best work possible and doing it within the time frame promised.

If it should come up and it is hardwood floors our friends need, we would recommend they go with IDN. Thank you, John.

Yours Truly,
BBert Rosario

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