IDN Hardwood & Carpet Super Store in Encino, CA

I want to send you a letter of thanks and appreciation from me and my family regarding the installation job that you fine company did at my residence at 26448 cardinal Dr. in canyon country.we are extremely pleased with our engineered wood product purchased from your showroom and installed by your excellent and professional team of installers. youe prices were so low that I expected. in all honesty, that there would have to be catch somewhere. Not only was there not a catch, but I found your service, product and installation to be by far and away the best choice that i made in my recent home remodel. you may give out my name and mobile number (310/466-4790) to anyone who is considering buying from you in the future and I will consider it a privilege to provide the same type of reference that i provide herein. please thank the crew for me and know that your installers go out of their way to both do a great job and keep your customers happy.

Just ashort letter to let you know that we could not be more pleased with our new oak hardwood floors.Colette and I are happy with the material, the worlmanship and care provided by you and IDN Hardwood Floors. We belive you when you say that looking out for the customer is your number one priority; as well as your expressed intention to ferret out any existing and potential problems before your customer dose, an approach we appreciate. It prevents us having to do what we don’t like to do: complain, and I know you don’t like to say you’re sorry. You’d much rather hear our compliments so you can say, “Thank you”. The crew working for you was equally impressive, dedicated to doing the best work possible and doing it within the time frame promised. If it should come up and it is hardwood floors our friends need, we would recommend they go with IDN. Thank you, John.

This letter is to inform you that we are very pleased with the floors that your company installed in our home. Earlier this month we were looking for the perfect floors to put in our living room and dining room, Although we searched at our local stores. your ad caught our attention, we came to your store and you were extremely helpful and informative.We decided to go with your store and we couldn’t be happier.You offered us high quality flooring and delivered it within days. More importantly, you treated us with the utmost respect, regardless of the fact that we were only covering a small square footage.The two gentleman who installed the floors worked quickly and did a beautiful job. It was one of the easiest jobs ever. We will definitely use you again and recommend you to our family and friends.

Now that the flooring installition in our home is complete we want to express our deepest appreciation to you, and to all your staff, for the superb craftsmanship and cooperation that we received from IDN. Your personal advice and many suggestions, during the long decision process, were invaluable and we were grateful for the patience and understanding that you always exhibited. We were total novices at flooring so your guidance was instrumental in the final result which is so beautiful! Because we are so extremely satisfed with the total exprience, we would like to offer you the opportunity to utilize us as a reference for those potential clients who would like an objective opinion from actual customer experience.